1. Seat Belts It is a legal requirement that seatbelts must be worn at all times when travelling. If the standard seatbelt cannot be fastened, a seatbelt extension will be supplied. Should this extension not suffice, the company is regrettably unable to permit travel.
2. Third party suppliers Where a refreshment stop is taken, Great Days Out, accepts no responsibility for the standard, quality or service provided by catering establishments. Complaints regarding catering must be addressed directly with the third-party supplier. We recommend passengers bring along personal refreshments. Furthermore, the company cannot be held responsible for the availability or standards of public conveniences at rest stops.
3. Great Days Out explicitly states that it bears no responsibility for any allergic reactions or health issues arising from food and beverages consumed by customers during our day trips, where such items are supplied and prepared by a third-party vendor, such as a restaurant, café, or other external food provider. While we endeavour to choose reputable partners, the ultimate liability for the safety and accurate labelling of ingredients rests solely with the third-party supplier, and customers must inform the vendor directly of any allergies and exercise their own due diligence before consuming any food or drink.
4. Cancelled Trips No liability will be accepted for the cancellation of any advertised trip due to reasons outside of the company's control, including (but not limited to) insufficient passenger numbers, adverse weather conditions, and fuel shortages.
5. Behaviour The company reserves the right to immediately terminate a passenger’s journey in the event of unsociable or unreasonable behaviour that negatively impacts the enjoyment of fellow passengers.
6. Errors or Omissions. While every effort is made to ensure the accuracy of the information in our brochure at the time of printing, we cannot accept responsibility for any errors or omissions. The company is not responsible for any entrance prices quoted for informational purposes being incorrect, as these are subject to change by the destination. We strive to ensure no major, known events (e.g., marathons, parades) are scheduled on our visit dates that may affect travel or enjoyment. However, the company cannot guarantee that tourist information centres possess complete information regarding all future events at the time our brochure is printed in January.
7. Complaints All complaints must be submitted in writing within seven (7) days following the date of the excursion to the company office at 13a Windsor Road, Salisbury, Wiltshire, SP2 7DX. The company commits to issuing a formal response within fourteen (14) days of receipt.
8. Vehicle to be provided Arrowline Minibuses Ltd reserves the right to substitute another vehicle (including those of another operator) or ancillary facilities for all or part of the excursion subject to such substitutes being of at least equivalent quality.
9. Breakdowns, Delays & Weather Conditions Arrowline Minibuses issues approximate pick up / drop off and journey times in good faith. However, as a result of a breakdown or traffic congestion, or any other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by passengers as a result. The approximate return time stated is a guide time under normal conditions and we cannot be held responsible if we have to deviate from this time. The company will operate in all reasonable and safe weather conditions. However, in the event of serious weather conditions, for example heavy snowfall, no refunds can be given for cancellations. In these circumstances, each claim will be assessed on an individual basis.