1. Seat Belts It is a legal requirement that seatbelts must be worn at all times when travelling. If you are unable to f it our seatbelts we will supply a seatbelt extension. Should this not suffice, sorry you cannot travel.
2. Third party suppliers Where a refreshment stop is taken, no responsibility can be taken for the standard or quality or service of catering establishments. Complaints should be taken up directly with the supplier. We strongly recommend you bring along a snack. We cannot take responsibility for availability or standards of conveniences at stops.
3. Cancelled Trips No responsibility can be accepted for any cancellation of any advertised trip for reasons outside our control including insufficient passengers, weather conditions and fuel shortages.
4. Behaviour We will terminate a passenger’s journey in the event of unsociable/unreasonable behaviour that impacts on the enjoyment of fellow passengers.
5. Errors or Omissions. Although every effort has been made to ensure the accuracy of the information in our brochure is correct at the time of printing, we cannot accept responsibility for any errors made or omissions. The company cannot be held responsible for any entrance prices quoted for your information FYI being incorrect. We research these details via the websites of the destinations we visit at the time the brochure goes to print but these prices may change by the time the trip takes place. We also ensure that on the days we visit towns and cities, there are no known events taking place that will detract from the enjoyment of your day i.e. marathons, parades or carnivals that require road closures or traffic control. However, the relevant tourist information centres are not aware of all the forth coming years events in January when we print our brochure.
6. Complaints Complaints should be made in writing within 7 days of the excursion to our company office at 13a Windsor Road, Salisbury, Wiltshire, SP2 7DX. The company will reply within 14 days.
7. Vehicle to be provided Arrowline Minibuses Ltd reserves the right to substitute another vehicle (including those of another operator) or ancillary facilities for all or part of the excursion subject to such substitutes being of at least equivalent quality.
8. Breakdowns, Delays & Weather Conditions Arrowline Minibuses issues approximate pick up / drop off and journey times in good faith. However, as a result of a breakdown or traffic congestion, or any other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by passengers as a result. The approximate return time stated is a guide time under normal conditions and we cannot be held responsible if we have to deviate from this time. The company will operate in all reasonable and safe weather conditions. However, in the event of serious weather conditions, for example heavy snowfall, no refunds can be given for cancellations. In these circumstances, each claim will be assessed on an individual basis.