BY THE COMPANY
Should the Company be forced to cancel an excursion due to insufficient bookings, all monies paid by passengers for that particular excursion will be refunded in full. There after the company shall be exempt from any further liability. Alternatively, you can transfer your monies to another trip or leave it in credit to use for a forthcoming trip. PLEASE NOTE THAT EXCURSIONS WILL NOT GO AHEAD WITH LESS THAN 10 PASSENGERS DUE TO THE COSTS INVOLVED IN OPERATING THE SERVICE.
BY THE PASSENGER
A. Should you wish to cancel 28 days prior to the date of travel you will receive a full refund of the COACH FARE ONLY. Admissions, meals and guides fees etc. are not refundable as these are prepaid by the company in advance. You may nominate a substitute but any change to the pickup arrangements must be agreed by the Company.
B. Should you wish to cancel between 21-27 days prior to the date of travel a 50% refund of the COACH FARE ONLY will be issued. Admissions, meals and guides fees etc. are not refundable as these are prepaid by the company in advance.
C. Should you wish to cancel between 14-21 days prior to the date of travel a 25% refund of the COACH FARE ONLY will be issued. Admissions, meals and guides fees etc. are not refundable as these are prepaid by the company in advance.
D. For cancelations notified to the Company within 14 days of the date of travel, no refund will be issued. Admissions, meals and guides fees etc, are not refundable as these are prepaid by the company in advance.