I. Financial Transactions and Payment
1. How and when is payment required?
Payment is required at the time of booking. Upon booking, a confirmation will be issued via email (or text/post, if an email address is unavailable) containing comprehensive payment instructions. Failure to remit payment within five (5) working days of receiving the confirmation will result in the automatic release of the reserved seat for public resale. Payment is accepted via Card, Bank Transfer, or Cheque.
2. Are debit/credit card processing fees applicable?
Yes processing fees are applied to debit/credit card transactions. A surcharge of £2.00 per booking is applied to all payments made via debit card. Please note that American Express cards are not accepted.
3. Is there an additional charge for payment by cheque?
No additional charges are applied for payments made by cheque.
4. What is the process for passengers without an email address?
Passengers without email access must contact the office directly at 01722 66 55 44. In this instance, email confirmation is unavailable. Confirmation can be sent via mobile text message or by post upon request (a £1.00 administrative charge applies for posted confirmations).
II Travel Logistic and Seating
5. Notification of Pick-Up Time and Location
(Information regarding the notification of pick-up time and location is currently missing. This section will be updated upon receipt of the necessary details.)
6. Is seat reservation permitted?
Advance seat reservations are not available. For bookings involving multiple passengers, the company guarantees that all travelling companions will be seated together. Passengers may select from the available seating upon boarding the vehicle.
7. Will regular comfort stops be scheduled?
Please be aware there is no toilet onboard the mini coach. Regular comfort stops are scheduled based on the destination and total travel duration. The maximum continuous travel time is 2.5 hours. Should a passenger require an urgent stop, the driver will locate the nearest suitable location. Standard stops include: 30 minutes at a garden centre or café for most trips; 15 minutes at a service station for longer journeys. Return journeys follow the same 2.5-hour rule or stops may be made upon request.
8. What is the allotted time for exploring the destination?
The company endeavors to allocate a minimum of four (4) hours for sightseeing at a primary destination (e.g., Cities, Stately Homes, Museums). Trips featuring two destinations will allocate two (2) hours at each location.
9. Proximity of drop-off to the attraction or venue?
Due to the operation of Mini-coaches only, vehicles are typically able to deliver passengers directly to the entrance of the event or attraction, thereby avoiding remote coach parking facilities.
10. Vehicle Specification
Please refer to Page 4 of our accompanying documentation for detailed information regarding the vehicle specification.
III. Accessibility, Discounts and Cancellations
11. Are concessions or discounts offered?
Concessions for senior passengers are not offered. A group discount is available for bookings of ten (10) or more seats. For every ten seats booked, one seat will be provided free of charge, effectively granting a complimentary day trip.
12. Can I transport a wheelchair or mobility scooter?
Our Mini-coaches are not wheelchair accessible and cannot accommodate motorised Mobility Scooters. Capacity is limited to one (1) fold-down wheelchair or two (2) mobility walking aids at maximum trip capacity. Passengers intending to bring a mobility walking aid must notify the office at the time of booking to ensure adequate storage space is available.
13. What is the cancellation and refund policy?
A full refund is granted if written notification of cancellation is received 28 days prior to the date of travel. A staged percentage refund is available for cancellations between 28 and 14 days prior to travel. No refund is offered for cancellations made with less than 14 days' notice. (Refer to the full Terms & Conditions on the website for staged refund percentages.) Refunds apply strictly to the seat price paid; advance payments for admissions, meals, or guides are non-refundable. Passengers are permitted to sell or gift their ticket, provided the office is notified of the change in passenger name and pick-up location.
14. Where can company literature be obtained?
The new 2026 biannual folded leaflet will be distributed to over 140 sites within a 10-mile radius of Salisbury. A comprehensive list of locations is available on the website. Convenient central pick-up points include Salisbury Tourist Information Office and Amesbury History Museum. A more informative A5 digital brochure is available on the website, and a limited number of hard copy A5 brochures may be purchased (details on the reverse of the folded leaflet). individual basis.